FREQUENTLY-ASKED QUESTIONS

We have compiled the following list of Frequently Asked Questions (and the Answers, of course) for your convenience. Please feel free to call us at 615-794-7744 during our box office hours with any questions you may have.

THE THEATRE

Who owns the Boiler Room Theatre? The Boiler Room Theatre was founded by Jamey Green, Lewis Kempfer, Corbin Green and Teressa Howell. The theater is now a non-profit 501(c)3 organization and is held by a Board of Directors. The Boiler Room facility is managed by Franklin Attractions LLC.

Do you rent out the theater?
The Boiler Room is occasionally available for weekday functions such as meetings, film screenings, video shoots, etc. Please contact us at 615-794-7744 for rental information and availability.

TICKETS AND RESERVATIONS

Do you take reservations?
We only take "reservations" for Season Ticket Holders. Because we have limited seating, all "reservations" require pre-payment.

How do I purchase tickets?
Tickets may be purchased online at our website, by phone with a credit or debit card at 615-794-7744 or in person. You may purchase at the door the night (or afternoon) of a performance, but take the risk of the show being sold out.

When is your box office open?
Box office hours are Mondays and Tuesdays and Thursdays through Saturdays, 10 a.m. to 4 p.m. The box office reopens at 7 p.m. on show nights. For Sunday matinees , the box office opens at 1 p.m. for ticket pick-up. The box office is closed on the following holidays: New Year's Day, Easter, Memorial Day, Independence Day, Thanksgiving and Christmas Day.

I tried ordering tickets online but am having trouble.
Our online ordering system is JavaScript-driven and works with Microsoft Internet Explorer, Safari, and Netscape Navigator. If you are using Navigator and are experiencing trouble, make sure that the option for "cookies" is turned on. If you need assistance, please email Buzz@BoilerRoomTheatre.com or call the box office at 615-794-7744 to order tickets by phone.

You may also have difficulty ordering online if you do not enter an exact match of your credit card's billing adddress.

Can I buy tickets through TicketMaster?
Tickets to the Boiler Room Theatre are not available through TicketMaster or other third-party ticketing organizations to save you, our Guest, transaction fees. We never add transaction fees to our tickets.

What forms of payment do you accept?
We accept cash, traveler's checks, personal and business checks (with valid driver's license), plus VISA, MasterCard, Discover and American Express.

What is your policy on children attending shows? So that all Guests may enjoy a performance at the Boiler Room Theatre, please note that children under the age of three are not permitted in the theatre. Children over the age of three are welcome but must have their own ticket and seat.

Do you offer gift certificates?
Yes. Boiler Room Theatre gift certificates are available in any amount and may be purchased by phone or in person.

What is your refund policy?
All ticket sales are non-refundable.

Do you have a ticket exchange policy?
To better serve you, we offer a flexible exchange policy. If you are unable to attend a performance for which you have purchased tickets, you may, with 24 hours' notice, transfer your tickets to another performance date (based on availability). Or we will be happy to issue a gift certificate for future use.

GROUPS

Do you offer group rates?
Yes! Our group rate applies for parties of 10 or more. Further discounts are available for larger groups of 25 or more. Please call the Box Office at 615-794-7744 for pricing and details. More information on group rates and reservations is available on our website by clicking HERE.

Can you reserve seats together for my group?
We are unable to reserve seats for groups due to our limited capacity. We suggest arriving prior to house opening (7:30 for evening shows, 1:30 for matinees), distribute tickets to your group and be among the first to be seated. If you have a need for wheelchair seating, we will, however, reserve seats for those guests in the first row.

PATRON SPONSORS

Can I receive a tax deduction if I make a contribution to the Boiler Room Theatre?
Yes. All contributions made to the Boiler Room Theatre are 100% tax deductible. Please see our HELP BRT webpage for more information.

AUDITIONS/EMPLOYMENT

When do you hold auditions?
A general, open call is usually held prior to each season the first or second weekend in November. Open calls for individual shows throughout the season are held on an as-needed basis. It is highly recommended to attend the season call for consideration for all shows. Some roles for the upcoming season are cast immediately following the season call.

Where can I find audition dates?
Audition information is posted here on our website (usually one month prior) and is also listed in the Nashville Scene and Tennessean newspapers (usually one week prior as these publications will not list auditions any further in advance).

I see that BRT is a Non-Equity, professional theatre. So what do you pay?
Actor, musician and tech staff salaries are individually negotiated and confidential. Upon request, we will give actors a general salary range at auditions.